Service Writer / Sales Advisor
You're the first person our customers talk to. You'll write service on everything that comes through our doors, including 4x4 and AWD trucks, Jeeps and SUVs, from an oil change or brake job to a full lift build. You'll learn what the customer needs, build a written quote from our labor guide, walk them through it, and follow the job through to delivery.
What you'll do
- Answer the phone and greet walk-ins
- Write service tickets for maintenance, repair and diagnosis, not just builds
- Handle commercial fleet accounts, scheduling fleet work and writing multi-unit tickets
- Build itemized quotes in our quoting system from published labor times
- Recommend needed service honestly, and never sell work the truck doesn't need
- Order parts and track them until every piece is on the shelf
- Keep customers updated from drop-off to pickup, and follow up after delivery
What we're looking for
- Service advisor or counter experience at a dealership, tire shop or auto service shop
- Working knowledge of 4x4 and AWD trucks, Jeeps and SUVs: maintenance, suspension, driveline and brakes. Lift and wheel/tire experience is a plus, and we'll teach our system
- Organized, honest, and good at follow-through
- Valid Texas driver's license
Pay: Commission-based. Details at interview.
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